Password Problems

As a fully enrolled UCA student, you are automatically setup with a computer network account and email. This account - known as Ucreative entitles you to use any computer (PC or MAC) connected to the Ucreative network across our five campuses.

When you first arrive, you will be given a ucreative username and password to access this account - this username will also form part of your ucreative email.

I cannot log into my ucreative email or UCA computer

There could be several reasons for this:

  • You made a mistake when typing in your password - passwords are case sensitive! - Try again.
  • There is an issue with your user account, e.g. your enrolment is not completed as you have recently changed courses. - See a Library IT Advisor.
  • You set the browser to remember your password, but changed your password in the meantime. - Type in your password manually.
  • Your password has expired - See a Library IT Advisor.

If you encounter difficulties, please see a Library IT Advisor at your campus library.


I have forgotten my password

 Please see the Library IT Advisor (a valid UCA student ID card MUST be presented if you require a new password).


My password has expired

Please see the Library IT Advisor (a valid UCA student ID card MUST be presented if you require a new password).


I am studying off campus (at home/abroad) and have a password problem

Please call a Library IT Advisor.

Changing your password over the phone:

Passwords can also be changed over the phone but, for security reasons we will need to ask you questions to verify your identity. We are unable to change passwords via email.

Canterbury Tel: 01227 817314
Epsom Tel: 01372 202551
Farnham Tel: 01252 892710
Rochester Tel: 01634 888650

 

Please note

You must be a fully enrolled student to qualify for a ucreative computer network account. If you are having trouble with enrolment please contact the Online Enrolment Enquiries on telephone 01622 620 003.

Password problems

Frequently Asked Questions

I cannot log into my ucreative email or UCA computer

There could be several reasons for this:

  • you made a mistake when typing in your password - passwords are case sensitive!
    Try again.
  • there is an issue with your ucreative user account, e.g. your enrolment is not completed as you have recently changed courses. See a Library IT Advisor.
  • you set the browser to remember your password, but changed your password in the meantime. Type in your password manually.
  • your password has expired

If you encounter difficulties, please see a Library IT Advisor at your campus library.


Resetting your own password online

You can reset your UCA password from any device with Internet access by clicking the ‘forgot my password’ link located on any UCA single sign on page, such as https://myuca.uca.ac.uk. The process will require you to answer 3 security questions randomly selected from a set of 5 to verify your identity.

You will need to set up these security questions in advance as soon as possible. To do this, go to https://portal.office.com, enter your single sign-on user name (the one ending with @students.ucreative.ac.uk), then follow the on screen instructions. There are 20 questions to choose from, as mentioned you must select 5. Please keep the answers memorable as you may not have to use the tool for a while.


I am studying off campus (at home/abroad) and have a password problem

Please call a Library IT Advisor

Changing your Password over the Phone
Passwords can also be changed over the phone but, for security reasons we will need to ask you questions to verify your identity.  We are unable to change passwords via email.

Canterbury Tel: 01227 817308
Epsom Tel: 01372 202551
Farnham Tel: 01252 892710
Rochester Tel: 01634 888650
   

Forgotten/expired password

As mentioned above, you can reset your own password online. Refer to section on resetting your own password. Alternatively, please see the Library IT Advisor (a valid UCA student ID card MUST be presented if you require a new password).