myUCA

About myUCA

myUCA is the online learning environment which supports teaching and learning at UCA. 

Within myUCA, you will find course documentation, self-directed learning materials and resources provided in your dedicated online course area (e.g. Graphic Design Farnham 24/25). 

In addition, each unit of study has a separate unit area (e.g. FCOM4001: Design Concepts 24/25) in which teaching teams provide teaching materials, reading lists, references, and assignment submission links.

Finding your way around myUCA

The first page you see when you log in to MyUCA is the homepage. Here you will find links to various university services that you will need throughout your studies including timetables, myRecords, myLibrary and Gateway Services. Throughout the year important announcements may show at the top of the homepage.

myUCA Homepage

Next down from the homepage on the left-hand menu is your profile. Here you can add written and audio pronunciation for your name and have the option to add your preferred pronouns. You can also add a profile picture for yourself. Some of the information is pulled in automatically from your Student Record and cannot be edited here. Here you can also access your settings for adjusting email and app notifications, you can also do this from your profile page.

myUCA Profile

The Activity Stream notifies you about upcoming events, announcements and new content added in your course and units. It is designed to give you a quick snapshot of any recent activity.

myUCA Activity

There are separate menu items for Courses and Organisations, making it easier to navigate. Your main course page and units can be found in the ‘Courses’ page, whilst your School and Campus pages can be found in ‘Organisations’.

myUCA Courses

Within the Courses and Organisations pages, you can search, filter and favourite, which will pin courses and units to the top of the page. You can also change the layout to show either as a list or tiles. Any courses to which you have access will be listed under ‘Current Courses’. You can use the drop-down list to select the courses and units for a specific academic year. 

myUCA Organisations

Next is the Calendar. Your lecturers may add events or lecture times to the Calendar for your course, but mostly the Calendar will just show assessment deadlines. Please note that you should always confirm assessment deadlines in the unit area for that assessment and refer to the main university Timetable for your overall timetable of lectures.

myUCA Calendar

Messages. The messages tool is currently not being used for this academic year but will be available at a later date.

myUCA Messages

The Marks area gives you quick access to your marks and feedback. On this page you can see an overview of your current marks. Clicking on any of the assessments shown, or on ‘View all work’, takes you to the ‘My Marks and Feedback’ page for that unit, there you can see the feedback your tutors have left for you. Any grades showing in myUCA are always preliminary, your final marks for units will always show in myRecords once the marks have been confirmed.

myUCA Marks

Assist is your place to see the best online and campus resources to help you in your studies and student life. Take a browse through the assist area to discover fantastic resources available to you as a UCA student.

myUCA Assist

The following video will provide a guided tour through myUCA, including your course and unit areas. For any further help with myUCA please contact your Campus ICT Advisers in the Library.

FAQs

  • I am having problems accessing my UCA account

    Firstly, check you are using the correct username i.e. number@students.ucreative.ac.uk 

    If you think you have forgotten your password, you can use the password reset tool, this is available within the ‘can’t access your account’ section on the myUCA login screen.

    If the password reset tool does not work, you will need to visit your campus Library IT Adviser. (a valid UCA student ID card MUST be presented if you require a new password).

    If you are abroad, or unable to be on campus, please call to change your password as passwords cannot be changed over email.

    Canterbury Tel: +44 (0)1227 817314
    Epsom Tel: +44 (0)1372 202551
    Farnham Tel: +44 (0)1252 892710

    If you are receiving a specific error code, please send a screen shot of the error, via email to your campus IT Adviser. They can then assess and refer the issue if necessary. 

    Canterbury gatewaycanterbury@uca.ac.uk
    Epsom gatewayepsom@uca.ac.uk
    Farnham gatewayfarnham@uca.ac.uk

  • I can access UCA email, but cannot access myUCA

    Your web browser may remember your old password - especially if you told the browser to remember it, so you may need to clear your saved password. Always ensure you use your current password to access myUCA.

    If you are receiving an error message, please send a screen shot of the message to your campus IT Advisers so that they can assess and refer the issue if necessary.

    Canterbury gatewaycanterbury@uca.ac.uk
    Epsom gatewayepsom@uca.ac.uk
    Farnham gatewayfarnham@uca.ac.uk

  • I cannot see my units

    Check with your course or unit leader that the units have been made available to you, it might be that your tutor is still preparing the online content for this unit.

    If your tutor confirms that the unit content is online but you still cannot see it, please message your campus IT Advisers so that they can assess and refer the issue if necessary.

    Canterbury gatewaycanterbury@uca.ac.uk
    Epsom gatewayepsom@uca.ac.uk
    Farnham gatewayfarnham@uca.ac.uk

  • I can’t find Turnitin in the the ‘Assessment and Assignment Submissions’ folder of my unit

    Turnitin does not work on older versions of Safari, please update your browser if using Safari or use a different browser (Chrome, Edge or Firefox). If Turnitin is not visible in the submission folder of your unit, you may be trying to access it too early. Please speak to your tutor to make sure it should be active and that you are checking in the correct unit.

  • It won’t let me submit my work on Turnitin

    Turnitin does not work on older versions of Safari, please update your browser if using Safari or use a different browser (Chrome, Edge or Firefox). You may find that you are trying to submit an invalid file type, or your file is too big.

    Requirements for Turnitin submissions are as follows:

    • Text based submissions.
    • Minimum 20 words.
    • File types accepted: PDF, Word Document, PowerPoint.
    • File size accepted: Under 100Mb.

  • It won’t let me re-submit my work on Turnitin

    Turnitin does not work on older versions of Safari, please update your browser if using Safari or use a different browser (Chrome, Edge or Firefox). You can submit your work 3 times within the first 24 hours, then once every 24 hours until the deadline. If you have already exceeded your number of submissions, you will have to wait 24 hours to submit again.

    If you haven’t exceeded your number of submissions, please contact your campus IT Advisers so that they can assess and refer the issue if necessary.

    Canterbury gatewaycanterbury@uca.ac.uk
    Epsom gatewayepsom@uca.ac.uk
    Farnham gatewayfarnham@uca.ac.uk