The University uses Outlook email. You are provided with a UCA email account when you enrol with the university and your email address is your student number followed by @students.uca.ac.uk.
To connect your UCA email to your phone please follow these steps:
Mail is sometimes received by students and staff from fraudulent sources trying to extract private information. We already take action to reduce the number of these, but you still need to be vigilant.
If you are not expecting an email, or are suspicious of its content, do not click on any links. Check with the sender separately to make sure it is a genuine message.
If you have accidently clicked on any suspicious email link, change your password immediately and scan your device for malware.
UCA have an automated detection system, which will flag any suspicious behaviour on accounts, such as Spam emails, multiple sign-in attempts in different locations or Malware detection. If your account is flagged by this system, it will be locked, and you will be contacted by the Student IT Support team. Please follow the instructions on this email to reactivate your account.
It is recommended that Antivirus software is installed on your computer, UCA recommends either Sophos Home or Malware Bytes.
Both have free versions available that provide basic protection.
All students are provided with a UCA email account, and all your university email communication will be sent to this email address. You need to check your UCA email account regularly to ensure that you are aware and respond to messages there. It will also provide you with an educational email address which is sometimes used for student discounts.
Please note you must use your UCA email if you are seeking assistance from any UCA department or services.
Your email address is your student number followed by @students.uca.ac.uk.
For instance, if John Smith's student number is 2100000, then his email address would be 2100000@students.uca.ac.uk
This differs from the UCA username, where ucreative is used in place of uca.
Go to outlook.office.com and in the box marked ‘Email, phone or skype’ just enter your username (remember your username is number@students.ucreative.ac.uk, not uca), you will then be taken to the Single Sign-on screen where you can enter your password.
You will need to delete as many emails from your inbox and sent items folder as possible.
When you delete email from your account (either received or sent mail) this only transfers to your ‘Deleted items’ folder which still counts towards the total amount of email in your account. Navigate to this folder and empty the ‘Deleted items’ folder as well, to completely remove it from your mailbox size and increase your available space.
There is a 35mb limit set by Microsoft on any email attachments that you send.
No. Doing so contravenes the email usage policy and may result in your account no longer receiving email.
There are filters in place on the email system to weed out junk mail and spam, but sometimes these can pick up genuine emails.
To mark an email address as not junk, click on the “red shield” at top of the email, and select “Not Junk”.
Right click on the email, select “Block” and choose “Block Sender”.
You may have a Rule set to put all emails straight into your deleted items. If this is the case, you have probably clicked on a suspect link. Make sure you change your UCA password as soon as possible and scan your device for malware in case your account has been compromised.
To turn the Rule off:
This email is likely to be genuine, but if you are unsure, please contact the IT Advisers for confirmation:
Email: studentITsupport@uca.ac.uk
