UCA email

The University uses Outlook email. You are provided with a UCA email account when you enrol with the university and your email address is your student number followed by @students.uca.ac.uk. 

How do I connect my UCA email to my Phone?

  1. Install the Outlook App from the App or Play Store.
  2. If prompted, click on Get started for first time use.
  3. Enter your UCA usernamee. number@students.ucreative.ac.uk
  4. Click Add Account or Continue.
  5. Sign in with your usual UCA login details.

 

FAQs

  • Why do I have a UCA email account?

    All students are provided with a UCA email account, and all your university email communication will be sent to this email address. You need to check your UCA email account regularly to ensure that you are aware and respond to messages there. It will also provide you with an educational email address which is sometimes used for student discounts.

    Please note you must use your UCA email if you are seeking assistance from any UCA department or services.

  • What is my UCA email address?

    Your email address is your student number followed by @students.uca.ac.uk. 

    For instance, if John Smith's student number is 2100000, then his email address would be 2100000@students.uca.ac.uk

    This differs from the UCA username, where ucreative is used in place of uca.

  • How do I access my UCA email?

    In the box marked ‘Email or phone’ just enter your username (remember your username is number@students.ucreative.ac.uk, not uca), you will then be taken to the Single Sign-on screen where you can enter your password.

  • My mailbox is full - what should I do?

    You will need to delete as many emails from your inbox and sent items folder as possible.

    When you delete email from your account (either received or sent mail) this only transfers to your ‘Deleted items’ folder which still counts towards the total amount of email in your account. Navigate to this folder and empty the ‘Deleted items’ folder as well, to completely remove it from your mailbox size and increase your available space.

  • Are there any restrictions on email attachments?

    There is a 35mb limit set by Microsoft on any email attachments that you send.

  • Can I automatically forward my emails to another email account?

    No. Doing so contravenes the email usage policy and may result in your account no longer receiving email.