Logging in

New Students

As a new student, you will receive your username and password at the end of your online enrolment, within the Applicant Portal pages.

Current Students

Your username consists of your student number followed by @students.ucreative.ac.uk

If you have forgotten your password, please use the password reset tool available within the ‘can’t access your account’ section on each login screen.

If you need to change your password manually, please speak to your Library IT Adviser’s based in each campus library (a valid UCA student ID card MUST be presented if you require a new password). Passwords cannot be changed over email.

There could be several reasons for this:

• You made a mistake when typing in your password - passwords are case sensitive! Please try again.
• You have tried an incorrect password too many times. If this is the case, your account will lock, please leave 20 minutes for the account to unlock and try again.
• There is an issue with your account, e.g. your enrolment is not complete. Speak to a Library IT Adviser if you are unsure.
• You set the browser to remember your password but changed your password in the meantime. You will need to clear your saved password and type in your password manually.

If you encounter difficulties, please see a Library IT Adviser at your campus library.

Firstly, you should try the password reset tool, this is available within the ‘can’t access your account’ section on each login screen.

If you need to change your password manually, please see the Library IT Adviser (a valid UCA student ID card MUST be presented if you require a new password). Passwords cannot be changed over email.

The system will lock you out if you fail to enter the correct username and password after 3 attempts, if this is the case, the system will automatically unlock after 20 minutes.

If this keeps occurring, you may be logged into a UCA account on one of your devices, which is automatically trying to log into the system with an old password. Please log out of all UCA accounts and log back in (this will include Adobe and Microsoft).

You need to set up 5 security questions on your account as soon as possible. These are used when using the password reset tool. You will be asked every time you log in until you choose them, so it is best to do it straight away. Once filled in, you will no longer receive the prompts.

Occasionally the system will ask you to check the questions, this allows you to change them if you wish, or you can simply accept and continue to log in.

If you do not set up the security questions and you forget your password, you will be unable to use the password reset tool.

Firstly, please try the password reset tool, this is available within the ‘can’t access your account’ section on each login screen.

If unsuccessful, you will need to call a Library IT Adviser.

For security reasons you will be asked questions to verify your identity. Passwords cannot be changed via email.

Yes, before you disconnect from your old phone, go to https://aka.ms/MFASetup, log in and authenticate.

You can now change/add your number.

If you have already disconnected from your old number, you will need to have your MFA reset. Please contact your campus Library IT Adviser.

You will need to have your MFA reset, so you don’t receive an MFA authentication request to your old phone. Please contact your campus Library IT Adviser.

You can either use your landline or you will need to use the Authenticator App, this sends codes via Wi-Fi or cellular data, rather than your phone signal.

When setting up MFA, download the Microsoft Authenticator App from the Play/App Store and choose ‘Use verification code from app or token’ and follow the onscreen setup.

If you have already set up your authentication method to text you, you will need to have your MFA reset. Please contact your campus Library IT Adviser.