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I am having problems accessing my UCA account.
Firstly, check you are using the correct username i.e. number@students.ucreative.ac.uk
If you think you have forgotten your password, you can use the password reset tool, this is available within the ‘can’t access your account’ section on the myUCA login screen.
If the password reset tool does not work, you will need to visit your campus Library IT Adviser. (a valid UCA student ID card MUST be presented if you require a new password).
If you are abroad, or unable to be on campus, please call to change your password as passwords cannot be changed over email.
Canterbury
Tel: +44 (0)1227 817314
Epsom
Tel: +44 (0)1372 202551
Farnham
Tel: +44 (0)1252 892710
If you are receiving a specific error code, please send a screen shot of the error, via email to your campus IT Adviser. They can then assess and refer the issue if necessary.
Canterbury
gatewaycanterbury@uca.ac.uk
Epsom
gatewayepsom@uca.ac.uk
Farnham
gatewayfarnham@uca.ac.uk
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I can access UCA email, but cannot access myUCA
Your web browser may remember your old password - especially if you told the browser to remember it, so you may need to clear your saved password. Always ensure you use your current password to access myUCA.
If you are receiving an error message, please send a screen shot of the message to your campus IT Advisers so that they can assess and refer the issue if necessary.
Canterbury
gatewaycanterbury@uca.ac.uk
Epsom
gatewayepsom@uca.ac.uk
Farnham
gatewayfarnham@uca.ac.uk
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I cannot see my units
Check with your course or unit leader that the units have been made available to you, it might be that your tutor is still preparing the online content for this unit.
If your tutor confirms that the unit content is online but you still cannot see it, please go and visit your Campus Registry office, as they will be able to check if you are listed on the system correctly.
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I can’t find Turnitin in the Submit my Work section
Turnitin does not work on Safari, please use a different browser (Chrome, Edge or Firefox). If Turnitin is not visible in the Submit my Work section, you may be trying to access it too early. Please speak to your tutor to make sure it should be active and that you are checking in the correct unit.
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It won’t let me submit my work on Turnitin
Turnitin does not work on Safari, please use a different browser (Chrome, Edge or Firefox). You may find that you are trying to submit an invalid file type, or your file is too big. To check which file types are accepted and what the size limits are, click on ‘What can I submit’ within the upload screen on Turnitin.
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It won’t let me re-submit my work on Turnitin
Turnitin does not work on Safari, please use a different browser (Chrome, Edge or Firefox). You can submit your work 3 times within the first 24 hours, then once every 24 hours until the deadline. If you have already exceeded your number of submissions, you will have to wait 24 hours to submit again.
If you haven’t exceeded your number of submissions, please contact mycoursehelp@uca.ac.uk.
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myRecords won’t open when I click on it
On Chrome, Firefox and Edge, when you have clicked on the link, an icon will appear in the URL bar. Click on the icon and allow the popups.
Click back on the myRecords link and it should now open.
About myUCA
myUCA is the online learning environment which supports teaching and learning at UCA. Course documentation, self-directed learning materials and resources are provided for students in their dedicated online course area. In addition, each unit of study has a separate area in which tutors and support staff provide teaching materials, reading lists, references and discipline-specific links to journals and databases.
Tutors are able to create opportunities for students to check the academic integrity of their work using Turnitin and submit written or practice-based work via online submission. These interactive tools also enable tutors to provide formative and summative feedback electronically to students.
The collaborative blog and wiki tools in myUCA support peer learning activities, providing a mechanism by which peer feedback can occur, and enable staff to assess each student's individual contribution in group tasks.
Finding your way around myUCA
myUCA Home
The myUCA home page contains links to your course and unit areas as well as any announcements from your course team and support services. It also links to Resources and the Students Union.
The course area linked from this page supports your academic life at UCA. There you will find your course and unit handbooks - these contain details of staff teaching on your course, your timetable, the work you will be doing and details of assessment requirements.
Throughout the year, staff will add to the course and unit areas, so it is important to check this regularly. Staff will also communicate with you via the course and unit announcements as well as your UCA email account.
myTimetables
This area gives you access to your timetable, unless otherwise informed by your tutors.
myRecords
This area contains your student record, showing your marks, contact details, letter requests, enrolment status and other key information related to your academic record.
myGateway
This area holds information about the support services offered at UCA. These services include Funding Advice, Counselling, Wellbeing, Disability Support, Dyslexia Support, English for Academic Purposes, International Student Support.
myHELP
This area contains help guides and links.
myLibrary
This area contains information about your library account, as well as links to the university's e-resources and the library catalogue. It also provides details of your Liaison Librarian, your Learning Development Tutor and any planned workshops.
myPrint Credit
This area provides a link to the Print Credit top-up page, where you can add money to your UCA printing account.
myTechnical Services
This area provides information about the technical support and services available on your campus, including the Your Technician contacts, Equipment Hire departments and Specialist Printing options.
myCareer
This area is geared towards your future career and employability. It includes information about further study, professional careers advice and self-promotion. There are also several job opportunities, work placements and competitions within the creative industry. Expert advice can also be found about self-employment and planning your future.