UCA Student Portal

Specialist Advisers Service Statement

Specialist Advisers are available at each campus to provide information and guidance to students on a wide range of practical and personal issues. Each Specialist Adviser is a member of the National Association of Student Money Advisers (NASMA) and the University is a member of the UK Council for International Student Advice (UKCISA). Specialist Advisers are available throughout the year to see you either on a one-to-one basis or with other students if appropriate. You can either make an appointment or use the regular dropin sessions. Appointments can be booked through the Gateway desk located in the library at each of our campuses. Specialist Advisers are here to help you with any problems or queries, for example:

Finances
- Budgeting and money management
- Problems with student finance
- Accessing hardship funds and bursaries
- Bank accounts
- Borrowing and debt
Personal or practical issues
These can be varied but may include:
- Problems at home
- Issues in private rented accommodation
- Problems with other students or housemates
Supporting your health and wellbeing
- Stress management and relaxation
- Healthy eating
- Alcohol and drugs
- Sexual health
- Personal safety
Advice for international students
- Visa applications or extensions
- Working during or after your studies
- Banking
- Transport
- Medical issues
- Familiarising yourself with life in the UK
Support for students who are care experienced, estranged or young carers
- Ongoing wellbeing support
- Financial support
- Accommodation
- Liaison with other departments and external organisations as requested
Advice on University policies and procedures
- Complaints policy
- Mitigating circumstances
- Interruption and withdrawal policies
- Report and support (bullying, harassment and discrimination)
- Attendance policy
- Academic misconduct policy

Advice & Student Finance

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Specialist Advisers Service Statement

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