Health & Wellbeing

Emergency information

Medical or mental health emergency

Information on what to do in an emergency and where to find your nearest A&E and/or local doctor.

Guidance for students who have been sexually assaulted

What to do if you've been sexually assaulted, and where you can find support.

The Wellbeing Service is here to support you during the pandemic while you study at UCA. It’s very important to reach out and access support during these uncertain times.

We are offering appointments online where you can talk to a member of our Wellbeing team about your mental health and wellbeing.

During your wellbeing check-in, we will work with you to create a plan and consider strategies you can take immediately to help address your worries or concerns. This may include:

> Talking through how to begin to manage your feelings

> Signposting to self-help and online resources

> Offer ongoing wellbeing support

> Referring you to other support services within the University, such as the Counselling team

> Making recommendations for external support

Please contact your campus Gateway for an appointment.

More information about Wellbeing at UCA

Counselling is a chance to discuss with a trained professional any difficult thoughts or feelings you may be having.

It can be helpful at any stage of your university life for you to explore, understand and find strategies for issues impacting on your academic work, social life or even your sense of general wellbeing.

You may find counselling useful when dealing with: anxiety and stress, low mood or depression, relationship issues, family difficulties, sexual and gender identity, low self-esteem, bereavement and social difficulties.

UCA offers all currently registered students free confidential counselling across the campuses in Surrey and Kent.

Please note, students at Maidstone Studios can access support through Rochester, and Royal School of Needlework (RSN) students can access support through either Epsom or Farnham.

The UCA Counselling Service can be contacted directly via email, or through the Gateway in the Library on each campus.

Sometimes it is appropriate for us to refer students to other sources for specialist help, either internally (for example welfare or disability support) or to outside agencies (such as your GP/doctor).

For more information about how the Counselling Service works, please read the Counselling Information Sheet and the eCounselling Overview. To request an assessment for counselling, please complete the Counselling Request Form.

We will contact you as soon as we can. However, we are not a crisis service. This means we are unable to offer immediate support at any time it is needed.

If you need urgent mental health support, please contact your GP/doctor, or call NHS 111. In an emergency, call 999 or go to your nearest hospital’s Accident & Emergency Department (A&E). You can find more information on our Medical Emergency page.

If you are seeking immediate emotional support, you may wish to consider contacting the Samaritans.

The Counselling Service is currently working to University and government guidelines and we are offering face to face and remote appointments by telephone, MS Teams and eCounselling (email).

If you wish to access the Counselling Service, please take time to read the information on this webpage and then download the Counselling Request and Agreement form to request an assessment and email the form to counselling@uca.ac.uk.

Limits of support available to students based overseas
Please be aware that we cannot provide remote counselling to students based overseas for legal and regulatory reasons. We can provide up to two wellbeing support sessions to help you identify local support in the country you are living.

Wellbeing resources
There are wellbeing resources available to you as a student. You have access our two free student Wellbeing Tools which can enable you to proactively look after and maintain your health and wellbeing: myWellbeing and Togetherall.

The Student Space is a new online digital platform from Student Minds to make it easier for you to find the support that you need during the coronavirus pandemic. It provides dedicated support services to students by phone, text and online as well as access to information and tools to help you.

If you are seeking immediate emotional support, you may wish to consider contacting the Samaritans on 116 123 or contact SHOUT by texting Shout to 85258.

If you need urgent mental health support, please contact your GP/doctor ask for an emergency telephone appointment, or call NHS 111. In an emergency, call 999 or go to your nearest hospital’s Accident & Emergency Department (A&E). You can find more information on our Medical Emergency page.

Wellbeing tools

Find out about our free wellbeing tools that are available to all students at UCA.

Mental health resources

Looking for more information about mental health? You'll find links to helpful external organisations on this page, as well as lots of useful resources.

Counselling information sheet

We offer free short-term counselling to any students currently enrolled at UCA. Find out more here.

Download our Counselling request form

To request an appointment for 1-2-1 Counselling or E-Counselling please download and complete our request form.

Remote/digital counselling – information, boundaries and guidelines

There are a few extra things to know when accessing remote counselling so please read the following information to ensure you are ready to take part.

Confidentiality statement

Academic Services provide a range of advice and support services which require our staff to work with personal and sensitive information that you may share with us.

Support for BAME students

Information, help and support that BAME (Black, Asian and Minority Ethnic) students can access within UCA and elsewhere.

Support during Covid-19

Covid-19 has had a disproportionate effect on BAME communities, and the virus has further highlighted issues with structural inequalities and their impact on the health and wellbeing of individuals from BAME communities. This is a summary of the sources of information, help and support that BAME students can access within UCA and elsewhere.

Things you need to do before the end of the first term

There are some things you need to do upon starting at UCA to be able to access medical attention when you need it.

  • Register with a doctor

    Being registered with a doctor is the only way to receive free access to the NHS and non-emergency care. It's essential you register with a doctor (GP) locally. Don't leave it until you are ill. It's really important to do this as soon as possible when you start at UCA, especially if you have an on-going physical or mental health condition.

    If you qualify, you can apply for help with health costs such as prescriptions and dental care. More information is available on the NHS: Help with health costs website.

    To find and register with the doctors closest to your campus view our Local Information Guides.

    > Canterbury Local Infomation Guide

    > Epsom Local Information Guide

    > Farnham Local Information Guide

    > Rochester Local Information Guide

  • Register with a dentist

    Dental problems can't be dealt with by doctors, so it is recommended that you register with a local dentist as well.

    If you qualify, you can apply for help with health costs such as prescriptions and dental care. More information is available on the NHS: Help with health costs website.

    To find and register with the dentists closest to your campus view our Local Information Guides.

    Canterbury Local Infomation Guide

    Epsom Local Information Guide

    Farnham Local Information Guide

    Rochester Local Information Guide

  • Check your vaccinations are up to date

    Please check with your doctor that your vaccinations are all up to date before you start at UCA. You should be up to date with:

    • Tetanus
    • Polio
    • Diphtheria
    • Meningitis ACWY
    • MMR (Measles, Mumps and Rubella)

    Both meningitis and mumps can be a problem for students, so if you haven't already been immunised against meningitis ACWY or mumps, please arrange to be vaccinated by your doctor before you come to UCA.

    You may have had a MenC vaccination previously but this will not protect you against other meningococcal groups. The MenACWY vaccine will increase your protection against MenC and help to protect you against three other meningococcal groups (A, W and Y). Students in their second year or above of university do not need the vaccine.

    It’s recommended that all first year students up to 25 years old should have the MenACWY vaccine before or soon after you start university. First years are at particularly high risk in the first weeks of term when you'll come into contact with many new people of a similar age. You should get vaccinated straight away – ideally in your first week of term. Don’t leave it until later.

    If you have asthma and take inhaled steroids or you have long term conditions (such as kidney diseases), it is recommended that you receive an annual flu vaccination.

    For further information visit the NHS Choices site:

  • Book your COVID-19 vaccination

    COVID-19 vaccination FAQs: students in Higher Education Institutions (NHS PDF)

    Students aged 16-17

    You can get your first dose of the COVID-19 vaccine if you are aged 16 or 17.

    The NHS will contact you when it’s your turn to get the vaccine. You’ll be invited to a local NHS service such as a GP surgery.

    You cannot book your appointment online.

    Some walk-in COVID-19 vaccination sites are offering the vaccine to people aged 16-17. You can check if a site is available near you:

    Find a walk-in coronavirus (COVID-19) vaccination site

    Students aged 18 and over

    You can book both appointments for your COVID-19 vaccination online if you are aged 18 and over and registered with a GP practice.

    You can book both appointments online through the National Booking Service at a location that is convenient to you or book a first dose through your GP and a second dose in a different location through the National Booking Service.

    If you are studying away from home, then the National Booking Service has an option to book or re-arrange the second vaccination appointment at a different location to the first appointment.

    Book or manage your coronavirus vaccination

    International students

    Anybody aged 18 or over in the UK is eligible for the COVID-19 vaccination for free, regardless of their nationality or immigration status.

    To book your COVID-19 vaccination, you will need to register with a local doctor or GP and get an NHS number. Your NHS number can be found on any letter the NHS has sent you, on a prescription, or by logging in to a GP practice online service.

    Once registered you can book your appointment through the National Booking Service website or by phoning 119. 

    Book your coronavirus vaccination

  • Information for students from non-EEA (European Economic Area) countries

    Please visit our International webpages for more information.

Local contacts

Find the right contact for your area.

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You can find information on other services, such as hospitals, GPs and dentists in the Canterbury local information guide.

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You can find information on other services, such as hospitals, GPs and dentists in the Epsom local information guide.

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You can find information on other services, such as hospitals, GPs and dentists in the Farnham local information guide.

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You can find information on other services, such as hospitals, GPs and dentists in the Rochester local information guide.

Contact Us

Canterbury
Email: advicecant@uca.ac.uk 
Tel: +44 (0)1227 817 307

Epsom
Email: adviceeps@uca.ac.uk 
Tel: +44 (0)1372 202 441

Farnham
Email: advicefarn@uca.ac.uk 
Tel: +44 (0)1252 892 612

Rochester
Email: adviceroch@uca.ac.uk 
Tel: +44 (0)1634 888 644